Leadership Skills

Recent studies have shown that industrial supervisors are working at less than 60% of their potential. Basic management skills training is guaranteed to change all this and at such little... Read More

How Invisible Communication Barriers Kill Productivity

Many kinds of interferences or disturbances can confuse a message. Communication specialists call them ''noise.'' A noise is anything that competes against communication. Obviously, if we want our communication to... Read More

Better Management Performance - The Easy 3-Step Way

Managers make three mistakes when they try to run businesses. They do too much, they don't trust their people and they don't have enough skills. Here we explore an easy... Read More

How To Prevent Your New Manager From Becoming A Statistic

According to a study by the Manchester Group, 4 out of 10 new managers fail in the first 18 months! The top 5 reasons cited:Not building partnerships or teams with... Read More

Dont Hire Squirrels to be Your Top Dogs

Bad hiring decisions cost organizations, both in dollars and lost opportunities. But getting the right people in the right places doing the right thing is not easy. It requires painstaking... Read More

The Retailers Calendar

The Julian calendar we use to pass the time every day, every week, every month and every year is the one most commonly used by businesses. Its general availability and... Read More

How to Fire an Employee

One of the most difficult tasks you will face as a business owner will be firing employees. Employees who consistently break the rules, do not perform the functions of their... Read More

How To Conduct Effective Meetings

Before you call your next meeting, the FIRST step is to decide if it is really essential. To determine that, ask yourself the following:· Is this meeting essential? · Can... Read More

Well-Defined Processes ? How to Create

Interested in learning how to reduce development time, save money and stay in control? Business professionals can learn how to create well-defined processes with the easy-to-manage Process Approach of Plan-Do-Check-Act.Real... Read More

The Significance of the Mundane

This article begins with a tip of the hat to a scholarly publication called the Journal of Mundane Behavior. Unlike other publications, which herald important issues, this one trumpets everyday,... Read More

Is Your Business A Dysfunctional Family?

The other day I brought my mother into an appliance store to purchase a television. By the time... Read More

ISO 9001 Okay Now You Have It How Do You Market It?

Marketing ISO 9001 2000.Lately we've been seeing a lot of press releases from wineries and suppliers touting their... Read More

Enhancing the Motivational Climate of Your Workplace

It has been well documented that employees' productivity and job quality increase when we are made to feel... Read More

Can What Someone Does Off-hours Affect Your Business?

Q: How much do I have to worry about what people who are part of my far-flung "virtual"... Read More

Employee Turnover: Is It Eating Up Your Profits?

Keeping the cost of doing business down, yet providing a quality product or service, is one of the... Read More

Structure Your Payment Offers to Sell More Products

The way you structure your payment offers can increase your sales. I'm not talking about the way people... Read More

Human Resource Communication Pays Off

Human Resource Communications and Corporate Communications ? are they one in the same? Both plan and develop written... Read More

The Truth About Performance Reviews

Now that it is January, many of you are putting together, or have just finished putting together your... Read More

Management Training: Are You Satisfied With The Results?

If you're not satfied with the results of your management training programs, maybe it's because you handle training... Read More

Recognition: A Quick, Low-cost Way to Motivate Employees

Recognizing good performance through praise or other positive action is one of the simplest and most cost-effective ways... Read More

Knowledge Management - Keys to Successful Communities of Practice (Networks)

How can I make my community of practice truly effective?How can I prevent my network becoming a "notwork"?Communities... Read More

Making Assumptions - A Critical Communication Mistake In Business And In Your Personal Life!

We draw conclusions about people through observation, their behavior, past experiences, other people's comments, etc. We assume who... Read More